SOLIH SULAIMAN

Customer Care Representative

Lagos, NG.

About

Dynamic Customer Care Representative with 4+ years of experience in customer relationship management, conflict mediation, and sales, honed at Jumia E-commerce and Samson Properties. Proven ability to drive customer satisfaction and retention through effective problem resolution, empathetic service, and consistent achievement of sales targets. Adept at managing high-volume customer interactions, leveraging strong organizational and communication skills to enhance client relations and operational efficiency.

Work

Jumia E-commerce

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Customer Care Representative

Lagos, Lagos, Nigeria

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Summary

Managed high-volume customer interactions and resolved complex issues to drive satisfaction and operational efficiency for a leading e-commerce platform.

Highlights

Achieved and consistently exceeded call center performance metrics, contributing to overall team success and operational efficiency.

Managed an average of 50+ customer calls daily with exceptional professionalism, resolving issues and verifying satisfaction through proactive follow-up.

Utilized CRM systems to accurately track customer interactions, improving data integrity and facilitating timely resolution of complex issues in collaboration with cross-functional teams.

Fostered positive customer relationships through active listening and empathetic responses, contributing to customer retention and driving incremental sales.

Samson Properties

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Sales Associate

Lagos, Lagos, Nigeria

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Summary

Drove sales and enhanced customer loyalty by implementing marketing initiatives, providing personalized shopping experiences, and achieving consistent targets.

Highlights

Consistently achieved monthly sales targets by implementing effective strategies and maintaining comprehensive product knowledge.

Delivered personalized shopping experiences for repeat customers, leveraging their preferences to drive repeat business and enhance loyalty.

Assisted in developing and implementing marketing initiatives and organized successful in-store promotions, increasing foot traffic and driving additional sales.

Education

Federal University of Agriculture - Abeokuta

Abeokuta, Ogun State, Nigeria
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Bachelor of Science Agricultural Economics Grade: 3.7GPA

Courses

Secretary, National Association of Agricultural students.

Languages

English

Hausa

Yoruba

Skills

Customer Relationship Management

Data Entry, Custom order management, First Call resolution, Customer Service, Appointment Scheduling, Call center experience, Problem Resolution, Customer Relations, Conflict Mediation, Customer service orientation, Account Management, CRM.

Technical Skills

Computer Skills.